Terms of Service

We provide website and online-store design and development as described in the package or written quote agreed between us. Any work outside the agreed scope is treated as a new request and may incur additional cost, quoted in advance.

• Projects begin once a deposit is paid. Unless stated otherwise, a deposit of 50% is required to start, with the balance due before the site goes live.
• Deposits cover work scheduled and begun on your behalf and are non-refundable once work has started.
• Prices shown on our website are starting points; your final quote depends on scope, number of products, and content.
• The final website, store, or files are released and transferred to you upon receipt of full payment.

To keep your project on schedule, you agree to provide the content, product details, images, and feedback we request in good time, and to confirm that any material you supply is accurate and that you have the right to use it. Delays in providing content or approvals will extend delivery timelines.

Each package includes a set number of revision rounds before launch, as stated for that package. Additional revisions and post-launch changes are available at our standard rates. Delivery timeframes are good-faith estimates and depend on project complexity and how quickly you provide content and approvals.

On receipt of full payment, you own the final website or store delivered to you, including its files, content you provided, and associated logins. Any third-party assets (such as stock images, fonts, or plugins) remain subject to their own licences. Until full payment is received, all work remains our property.

Unless you ask us in writing not to, we may display the work we create for you, including screenshots, links, and a brief description, in our portfolio and marketing as an example of our work. This does not include any of your confidential business data.

Your site may rely on third-party services such as hosting, domain registration, analytics, and payment providers (such as Stripe or PayPal). These are governed by their own terms and pricing. We are not responsible for outages, changes, or fees charged by these providers.

Unless an ongoing care plan is agreed, our responsibility ends at delivery. Hosting and domain renewals are paid by you to the relevant provider. We are happy to offer optional maintenance plans for updates, backups, and changes.

We take pride in our work and will correct genuine defects in what we delivered for a reasonable period after launch. However, we cannot guarantee specific business outcomes such as search rankings, traffic, or sales, as these depend on many factors outside our control. Services are otherwise provided “as is”.

To the fullest extent permitted by law, our total liability arising from a project is limited to the amount you paid us for that project. We are not liable for indirect or consequential losses, including lost profits, data, or business.

Either party may end a project in writing. If you cancel after work has begun, payment is due for work completed up to that point, and the deposit is not refundable. Files are released only once amounts due are settled.

We may update these Terms from time to time; the version in effect is the one published here. These Terms are governed by the laws of the jurisdiction in which Storelark operates. Questions? Email hello@storelark.com.